Talk to a person,
not a ticket queue.
Four routes, each going to the team that can actually answer. Nothing here is handled by a bot pretending to be a colleague, and everything is answered in Nepali or English depending on how you wrote.
Four routes, four teams
Sending it to the right place is the single biggest thing you can do to get a fast answer.
However you prefer to reach us
In-app chat is fastest because it carries your account context. Everything else works too.
In-app chat
Fastest
Settings → Help. It carries your account context, so we do not have to ask you which exam or which payment.
Viber
Familiar
The same number as our phone line. Useful for sending a screenshot of a question or a payment receipt.
For detail
Best when there is a long history to explain, or when you want a written record of the answer.
Phone
For institutes
Working hours, Sunday to Friday. Fastest route if a paper has to go out and something is wrong.
Tell us what you need
Anything that does not fit neatly into one of the four routes above. It reaches a person, and they reply.
Where we actually are
One office, in Kathmandu. Engineering, content and support all sit in the same room.
A median reply of
about twelve minutes.
Between 7am and 10pm Nepal time, in-app messages are answered by a person on our support team, in the language you wrote in. Outside those hours you will get a reply first thing — and never an auto-responder pretending to be a colleague.
- Median in-app reply of about twelve minutes during working hours
- Email answered within one working day, always
- Nepali and English, whichever you wrote in
- Escalation to the engineer or editor who can actually fix it
Wrong answers get
fixed, usually within a day.
Every question in the app has a report button, and it goes directly to the subject editor for that category rather than into a general inbox. If an item is genuinely wrong we correct it, and every attempt affected by it is rescored.
Support that knows
your exam.
An EPS candidate asking about listening speed and a Lok Sewa candidate asking about the current-affairs capsule need different answers from different people. Support routes by category, so you are talking to somebody who knows the paper.
Before you write
Still stuck?
A person answers in Nepali or English, usually within a quarter of an hour.
Contact supportWrite to us. A person will answer.
Support, sales, privacy or press — pick the route above and you will hear back, usually far faster than you expect.