Refund policy

Seven days from purchase, full refund, no questions asked and no retention script. Write to hello@lacspace.com with the number on your account and we process it.

After seven days, cancelling stops the next charge and you keep access until the paid period ends. We do not refund a period already consumed, but we do handle genuine exceptions as exceptions.

Any Pro subscription — monthly or yearly — can be refunded in full within seven days of the payment. You do not need to justify it, and we will not ask you to sit through an offer before we process it.

The refund goes back to the wallet or account you paid from. eSewa and Khalti typically take one to three working days; bank transfers take longer, usually five.

Your account returns to the free tier immediately. Your attempt history, streaks and analytics are not deleted — a refund is not an account closure.

• Write to hello@lacspace.com from any address, or use in-app chat.
• Tell us the phone number on the account and roughly when you paid.
• That is all. We do not ask for a reason and there is no form.

We acknowledge within one working day and process the refund the same day we acknowledge it.

Cancel from Settings → Subscription. The next charge stops immediately and you keep Pro until the period you have already paid for ends. There is no partial refund of a consumed period as a matter of course.

There is no cancellation fee, no notice period and no requirement to speak to anyone.

The seven-day rule is a floor, not a ceiling. We refund beyond it when:

• You were charged twice for the same period.
• A subscription renewed after you had already cancelled.
• A platform fault prevented you from using what you paid for, for a meaningful stretch.
• We materially reduced what a paid tier includes during your period — in which case we offer a pro-rata refund unprompted.
• Serious illness or bereavement meant you could not sit the exam. Tell us; we are not going to make that difficult.

• A period already substantially consumed, outside the exceptions above.
• An account terminated for exam fraud. That is the one case where we keep the money.
• Redemption codes bought through a partner institute after they have been redeemed — take those to the institute you bought them from.

We do not refund on the basis of an examination result. Nobody can promise a result, so nobody should be refunding against one — including us.

Institute plans are invoiced annually and governed by the agreement signed with the institute rather than by this page. In general:

• Thirty days from the start of a term to cancel for a full refund.
• Pro-rata refund if we materially reduce the service mid-term.
• No charge for exporting your data, at any point, including after termination.

Your account manager handles all of this directly.

This is not a refund situation and we do not treat it as one. If your wallet shows the payment and your account does not show Pro, send us the transaction ID and we activate the account manually — usually the same day.

You have paid; you should have the thing you paid for. Asking you to wait for a refund and pay again would be an absurd way to handle it.

Complicated refund policies exist to reduce refunds. Ours exists so that trying Pro is not a risk, because we think the product holds up once someone uses it properly.

If we are ever wrong about that for you, we would rather return the money quickly than keep it and lose the recommendation.

hello@lacspace.com or in-app chat. Median reply during Nepali working hours is about twelve minutes.